Shipping Policy
When will it arrive?
Arrives in 7 to 9 working days.
- OrderedToday
- Designed3 working days
- Dispatched5 to 6 working days
- Delivered7 to 9 working days
Delivery times
| Shipping to | Original | Custom | Chase us after |
|---|---|---|---|
| United Kingdom | 4 to 6 days | 7 to 9 days | 5 days from dispatch |
| United States | 6 to 9 days | 9 to 12 days | 10 days from dispatch |
Working days, Monday to Friday, by Standard shipping. Customs include a designer checking your colors and preparing the print file. Every piece is made in the country it ships to. If your parcel has not arrived by the “chase us after” point, get in touch and we will sort it.
Last updated: November 10, 2026
Every Undecided Art piece is printed to order. Your estimated delivery date is shown above this policy and at checkout. This policy covers everything else: where we ship, how your order is tracked, and what happens if something goes wrong on the way.
Where We Ship
We currently ship to the United Kingdom and the United States. Each piece is printed in the country it is being delivered to, so UK orders are made in the UK and US orders are made in the US.
Delivery Times
How long your order takes depends on what you ordered and where it is going. Custom pieces take a few extra days, because a designer checks your colours and prepares your print file before it goes to print. The delivery estimate above this policy gives you dates for your order.
All estimates are in working days, Monday to Friday, and do not include bank or public holidays. They are estimates rather than guarantees. Carriers can occasionally run late, particularly in the weeks before Christmas.
Shipping Costs
Shipping costs are calculated and shown at checkout before you pay. [[If you offer free shipping over a threshold, say so here without the figure, e.g. "Orders over a certain value ship free. The threshold is shown in your cart." — or delete this sentence.]]
Customs and Import Duties
Because every piece is printed in the country it ships to, UK and US orders do not cross a border and you will not be asked to pay import duties or customs charges.
Tracking Your Order
Once your order has been dispatched, we will email you a tracking link. You will usually receive it a few working days after ordering. Custom pieces take a little longer because of the design step.
Late or Lost Parcels
If your parcel has not arrived, please check the tracking link first, then check with neighbours and any safe place you nominated. If it still has not turned up, contact us once the following number of working days have passed since dispatch:
- United Kingdom: 5 working days after dispatch.
- United States: 10 working days after dispatch.
After this point, we treat the parcel as lost with the carrier and will reprint and resend your order at no cost to you, or refund it if you prefer.
Damaged or Faulty Deliveries
We pack every print carefully, but parcels do sometimes get damaged in transit. If your order arrives damaged or with a printing fault, please email us within [[14]] days of delivery with your order number and a photo of the damage and of the packaging. We will reprint and resend it free of charge, or refund it if you prefer. You do not need to send the damaged item back.
This does not affect your statutory rights.
Wrong Address
Please check your delivery address carefully at checkout. Your order goes to print quickly, so we can only change the address if you contact us before it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it, but you will need to pay the shipping cost again.
Contact
For anything about your delivery, please get in touch and include your order number.