Refund Policy

Last updated: November 10, 2026

Every Undecided Art piece is printed to order. What you can return depends on whether your piece is an Original, ready to hang as designed, or a Custom, printed in colours you chose.

Originals: Changing Your Mind

If you change your mind about an Original, you can cancel your order within 14 days of the day it is delivered. You do not need to give a reason.

1. Contact us within 14 days of delivery with your order number, telling us you want to cancel.
2. Send the print back within 14 days of telling us. It must be unused, undamaged and rolled or packed as it arrived.
3. We will refund you within 14 days of receiving it back.

Your refund includes the price of the print and the original standard delivery charge. [[Choose one: "You pay the cost of sending it back, and we recommend a tracked service, because we cannot refund a return that does not reach us." OR "We will send you a prepaid returns label."]] If a returned print arrives back with us damaged or showing signs of use, we may reduce your refund to reflect that.

Customs: Changing Your Mind

Before your Custom goes to print, you approve a preview of it. Please check the preview carefully, ideally on more than one screen. Every screen shows colour slightly differently, so small differences between your screen and the printed piece are normal and are not a fault.

Custom pieces are printed in colours you chose, so they cannot be resold. This means that, as the law allows for goods made to a customer's specifications, Customs cannot be returned because you have changed your mind.

Cancelling a Custom

After you order, a designer checks your colours and prepares your print file before it is sent for printing. If you change your mind, contact us as soon as you can with your order number.

• If your order has not yet been sent for printing, we can change your colours or cancel it and give you a full refund, whichever you prefer.
• If your order has already been sent for printing, it is being made for you and can no longer be cancelled or refunded.

The sooner you get in touch, the more likely we are to catch it in time. We will always confirm by email whether your order was cancelled.

Faulty, Damaged or Not as Approved

This applies to every order, Originals and Customs alike. If your piece arrives damaged, has a printing fault, or a Custom looks materially different from the preview you approved, please email us within [[14]] days of delivery with your order number and a photo. We will reprint it free of charge or refund it, whichever you prefer. You do not need to send it back.

Your statutory rights are not affected by anything in this policy.

Lost Parcels

If your order has not arrived, see our Shipping Policy for when to contact us. A lost parcel is reprinted or refunded.

How Refunds Are Paid

Refunds go back to the payment method you used to order. Your bank or card provider may take a few extra days to show the money in your account.

Contact

To start a cancellation or report a problem, please get in touch and include your order number.